Citizen Relationship Management (CRM) in urban governance refers to systems and processes designed to enhance communication and interaction between citizens and local government bodies. It enables citizens to voice concerns, file complaints, and seek information about public services efficiently. CRM uses technology, such as helplines, mobile apps, and online portals, to streamline services like waste management, water supply, and infrastructure maintenance. This approach ensures transparency, accountability, and faster resolution of issues, improving trust between citizens and the government. CRM plays a vital role in making urban governance more responsive and citizen-centric.
This question related to Chapter 12 Social Science Class 6th NCERT.
From the Chapter 12. Grassroots Democracy — Part 3: Local Government in Urban AreasTheme E — Economic Life Around Us.
Give answer according to your understanding.
CRM involves providing services like grievance redressal, fire safety, and various certificates.
Explanation: This system ensures efficient interaction between urban local bodies and citizens.
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