Citizen Relationship Management (CRM) in urban governance refers to systems and processes designed to enhance communication and interaction between citizens and local government bodies. It enables citizens to voice concerns, file complaints, and seek information about public services efficiently. CRM ...

Urban services are essential facilities provided by urban local bodies to ensure the well-being of city residents. Examples include water supply, sanitation, waste management, and electricity. Other services include maintaining roads, public transportation, street lighting, and drainage systems. Urban local ...

Participatory democracy in urban governance emphasizes the active involvement of citizens in decision-making processes. It allows residents to voice their concerns, provide suggestions, and collaborate with urban local bodies to address local issues. Mechanisms like ward committees, public hearings, and ...

Indore is significant in urban governance due to its consistent performance as one of the cleanest cities in India, ranked first in the Swachh Survekshan for several years. This success highlights its effective waste management, strong public participation, and innovative ...

Swachh Survekshan is an annual cleanliness survey conducted by the Government of India under the Swachh Bharat Mission. It aims to assess and rank cities and towns based on their cleanliness, waste management, and sanitation practices. The survey encourages healthy ...