Citizen Relationship Management (CRM) in urban governance refers to systems and processes designed to enhance communication and interaction between citizens and local government bodies. It enables citizens to voice concerns, file complaints, and seek information about public services efficiently. CRM ...

Urban services are essential facilities provided by urban local bodies to ensure the well-being of city residents. Examples include water supply, sanitation, waste management, and electricity. Other services include maintaining roads, public transportation, street lighting, and drainage systems. Urban local ...

Participatory democracy in urban governance emphasizes the active involvement of citizens in decision-making processes. It allows residents to voice their concerns, provide suggestions, and collaborate with urban local bodies to address local issues. Mechanisms like ward committees, public hearings, and ...

Indore is significant in urban governance due to its consistent performance as one of the cleanest cities in India, ranked first in the Swachh Survekshan for several years. This success highlights its effective waste management, strong public participation, and innovative ...

Swachh Survekshan is an annual cleanliness survey conducted by the Government of India under the Swachh Bharat Mission. It aims to assess and rank cities and towns based on their cleanliness, waste management, and sanitation practices. The survey encourages healthy ...

Nagar Panchayats are local governing bodies that manage areas in transition from rural to urban, such as small towns or semi-urban regions. They are responsible for providing basic services like water supply, sanitation, street lighting, and waste management. Nagar Panchayats ...

Municipal Councils are local governing bodies responsible for managing smaller cities and towns. They focus on providing essential services like water supply, sanitation, health, and education to the residents. A Municipal Council is usually headed by a chairperson, and its ...

Municipal Corporations are local governing bodies responsible for managing large cities and towns. They handle various urban services, such as water supply, sanitation, healthcare, education, and infrastructure development. Municipal Corporations are formed to address the needs of urban populations and ...

In urban governance, citizens play an important role by actively participating in decision-making processes and contributing to the development of their cities. They can voice their concerns and suggestions through elections, ward committees, and public meetings. Citizens are also responsible ...