How do urban local bodies address grievances?

Urban local bodies address grievances by providing platforms where citizens can report issues like poor sanitation, water shortages, or infrastructure problems. These bodies set up complaint systems, often through helplines or online portals, to collect and track complaints. They are responsible for resolving issues by coordinating with relevant departments, such as waste management or public works. Urban local bodies also organize public hearings or meetings to understand citizens’ concerns directly. By addressing grievances promptly, they ensure better service delivery and maintain trust between the local government and residents.

This question related to Chapter 12 Social Science Class 6th NCERT.
From the Chapter 12. Grassroots Democracy — Part 3: Local Government in Urban AreasTheme E — Economic Life Around Us.
Give answer according to your understanding.