What was Mr Gessler’s complaint against “big firms”?

Mr Gessler’s had a complaint against “big firms” that they didn’t have self-respect. This was the first time ever he discussed about the hardships of his trade with the author. Mr Gessler added further that they got their business by advertisement not by work. Every year, sales for Mr Gessler were declining because of them and soon he would be left with no job.

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