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What type of services are provided under Citizen Relationship Management (CRM) by urban local bodies like the Indore Municipal Corporation?
Under Citizen Relationship Management (CRM), urban local bodies like the Indore Municipal Corporation provide a variety of services aimed at enhancing citizen engagement and improving service delivery. These services typically include online platforms for lodging complaints regarding sanitation, water supply, waste management, and road maintenance, allowing residents to report issues conveniently. CRM systems also facilitate access to information about municipal services, property tax payments, and public health initiatives. By streamlining communication between citizens and the municipality, CRM enhances transparency, fosters accountability, and encourages active participation in local governance.
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Customer Relationship Management (CRM) in urban local bodies, such as the Indore Municipal Corporation, plays a crucial role in enhancing citizen engagement and service delivery. It encompasses services like grievance redressal, where residents can report issues and receive timely responses, ensuring their concerns are addressed effectively. Additionally, CRM systems facilitate the issuance of various licenses and permits, streamlining processes for residents and businesses. By leveraging technology for better communication and service management, CRM initiatives improve transparency, accountability, and overall satisfaction within the community. Therefore option 3 is correct answer.
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