What is the difference between consumer protection council and Consumer Disputes Redressal Commission?

Consumer Protection Council (CPC):
– Function: The Consumer Protection Council advises and educates consumers about their rights and advocates for their interests.
– Scope: It focuses on spreading awareness, educating consumers, and advising the government on consumer protection policies.
– Authority: The CPC does not resolve individual complaints or disputes but works to inform people about their rights.

Consumer Disputes Redressal Commission (CDRC):
– Function: The Consumer Disputes Redressal Commission resolves specific complaints or issues raised by consumers against businesses or sellers.
– Scope: It addresses grievances related to faulty products, poor services, or unfair practices by businesses.
– Authority: CDRCs have the power to resolve complaints, provide compensation, and take actions against businesses that violate consumer rights.

In simple terms, while the Consumer Protection Council educates consumers and advises the government, the Consumer Disputes Redressal Commission resolves complaints and disputes between consumers and businesses.