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Find out what problems they had faced before e-governance and whether they felt the same issues were easily handled after e-governance. 1. Obtaining a birth certificate 2. Obtaining a admit card 3. Collecting and storing marksheets 4. Receiving salary 5. Booking rail/flight tickets 6. Registering a vehicle

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Before e-governance, individuals endured long queues, lost paper files and tout exploitation across all public services. Digital services simplified these processes through automated admissions, instant ticket bookings, online registration, DigiLocker certificates and direct electronic salary disbursements.

CBSE Class 9 Social Science part 2 Chapter 4 Solutions
Class 9 Social Science Part 2 Chapter 4 Governance and Public Policy Question Answer

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  1. Prior to e-governance, citizens experienced significant bureaucratic friction across public services, which digital reforms have largely resolved:

    1. Obtaining a birth certificate: Formerly involved multiple visits to municipal offices and manual register searches; now issued online via citizen service portals within days.
    2. Obtaining an admit card: Relied on delayed postal mail or chaotic school distribution counters; now instantly downloadable via student registration portals.
    3. Collecting and storing marksheets: Risked physical loss, tearing or weather damage; now permanently secured, verified and accessible through national platforms like DigiLocker.
    4. Receiving salary: Delayed by manual paper check clearances; now deposited instantly and transparently via Direct Benefit Transfer (DBT) and direct bank transfers.
    5. Booking rail/flight tickets: Required standing for hours at physical ticketing counters; now booked within minutes on mobile applications with real-time seat confirmation.
    6. Registering a vehicle: Demanded persistent agent interference and manual physical verification; now streamlined digitally through unified national portals like Vahan.

     

    For more NCERT Solutions of Class 9 Social Science Part 2 Chapter 4 Governance and Public Policy Question Answer (2026-27)

    https://www.tiwariacademy.com/ncert-solutions/class-9/social-science/part-2-chapter-4/

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